帳號:guest(18.217.2.54)          離開系統
字體大小: 字級放大   字級縮小   預設字形  

詳目顯示

以作者查詢圖書館館藏以作者查詢臺灣博碩士論文系統以作者查詢全國書目
作者(中文):余雅晴
作者(外文):Yu,Ya-Ching
論文名稱(中文):組織政治知覺對組織依附影響之研究-以情緒智力為調節變項
論文名稱(外文):The study of impact of the perceptions of organizational politics for organizationl attachment - using emotional intelligence as moderator
指導教授(中文):陳殷哲
學位類別:碩士
校院名稱:國立新竹教育大學
系所名稱:人力資源與數位學習科技研究所
學號:10325701
出版年(民國):105
畢業學年度:104
語文別:中文
論文頁數:123
中文關鍵詞:組織政治知覺組織依附情緒智力
外文關鍵詞:Perceptions of Organizational PoliticsOrganizational AttachmentEmotional Intelligence
相關次數:
  • 推薦推薦:0
  • 點閱點閱:87
  • 評分評分:*****
  • 下載下載:11
  • 收藏收藏:0
近年來高科技產業逐漸有企業集團化的趨勢,因組織中的資源有限,為了各自的權利與資源,組織中政治行為也就越來越多,身為組織中的一員,也就無可避免參與到政治的鬥爭中,使得組織政治行為也就隨處可見,影響的層面,不光是只有高層管理人員,基層員工也有更多的組織政治知覺。對於組織而言,需留意組織政治行為帶給員工的負面效應,當員工長期工作於這種無法依附的環境中,員工會因為無法忍受此種感受,而降低對組織的承諾或是選擇離開這個負面環境,因此本研究欲探討組織政治知覺對於組織依附的影響。當組織政治知覺發生時,情緒智力可以調節自己之情緒,當有效的運用情緒智力在組織政治知覺高的環境中,充分的控制自我情緒,做出適當的表達,也會對工作容易產生滿意度,不但可以降低企業的離職率,也可以增加企業競爭力及員工對組織的承諾。
本研究旨在瞭解組織政治知覺與組織依附之間的關聯性,由情緒智力來做調節變項,進一步研究情緒智力是否能調節兩變項之關係。透過問卷調查,針對高科技產業之員工為研究對象,共發出400份問卷,回收問卷為321份,問卷有效回收率為80.25%,從研究結果得知,在背景差異性分析中發現教育程度會對組織政治知覺、組織依附及情緒智力造成影響,因此在迴歸模型中將教育程度列為控制變項;組織政治知覺與組織依附之間有著顯著負向的影響(β=-.469,p<.001) ;且透過組織政治知覺與情緒智力交互作用項之分析,瞭解到情緒智力在組織政治知覺與組織依附之間具有部份的調節效果存在。本研究希冀該研究結果,未來可以提供給管理實務及後續研究者參考使用。
In recent years, there is a growing trend of enterprise groups. Due to limited resources in organization, everyone try to get more rights and resources, so the organizational politics behavior could be seen everywhere. As part of the organization, it is inevitably participate in the political struggle. Not just only the high level managers, employees easily feel the perceptions of organizational politics. For organizations, when employees work in such an environment can’t be dependent in long-term, they will reduce the organizational commitment or choose to leave this environment. So it is a very important issue for the management of human resources to investigate the influence between perception of organizational politics and organizational attachment. When the perceptions of organizational politics occur, emotional intelligence could be used as adjusting the mood. Use of emotional intelligence effectively in high organizational politics environment, because the full emotional self-control, employees could get job satisfaction, reduce turnover, increase competitiveness and the commitment to the organization.
This study focus on understanding the association between perceptions of organizational politics and organizational attachment, by using emotional intelligence as moderator, and do further study whether emotional intelligence could moderate the relationship between these two variables. This study used questionnaires for employees of high-technology industries, issued a total of 400 questionnaires, and received 321 questionnaires. The effective return rate was 80.25%. The result of this study shows that different educational attainment will impact the perceptions of organizational politics, organizational attachment and emotional intelligence, by using differences analysis of the context. Therefore, education attainment is set as control variables in the regression model. It has a significant negative influence between perceptions of organizational politics and organizational attachment (β=-.469,p<.001)). By analyzing the interaction terms of perceptions of organizational politics and emotional intelligence, we understand emotional intelligence has portion moderating effect between perceptions of organizational politics and organizational attachment. The findings of this study hope that be provided a reference to management practices and subsequent researchers in the future.
目 次
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 3
第三節 待答問題 4
第二章 文獻探討 5
第一節 組織政治知覺 5
第二節 組織依附 21
第三節 情緒智力 29
第四節 組織政治知覺、組織依附與情緒智力之相關研究 37
第三章 研究設計 40
第一節 研究架構 40
第二節 研究流程 41
第三節 研究變項之操作型定義 43
第四節 研究對象 45
第五節 研究工具 48
第四章 研究分析與結果 62
第一節 組織政治知覺、組織依附與情緒智力現況分析 62
第二節 組織政治知覺、組織依附與情緒智力背景差異性分析 66
第三節 組織政治知覺、組織依附與情緒智力相關分析 81
第四節 組織政治知覺、組織依附與情緒智力迴歸分析 86
第五節 組織政治知覺與情緒智力交互作用項之影響分析 91
第五章 討論與建議 107
第一節 討論 107
第二節 建議 109
參考文獻 112
壹、 中文文獻 112
貳、 英文文獻 114
附錄 120
附錄一 本研究使用之問卷量表 120

壹、 中文文獻
王淑霞(2004)。組織政治知覺、組織氣侯、角色壓力、組織承諾與工作績效關聯性之研究-以嘉義縣稅捐稽徵處為例。南華大學管理科學研究所碩士論文,未出版,嘉義。
王雅倫(2010)。空服員之情緒智力、服務態度與退卻行為之相關研究。國立中山大學人力資源管理研究所碩士論文,未出版,高雄。
王碧茹(2011)。組織政治知覺對留任意願影響之研究-以正向心理資本為調節變項。國立新竹教育大學人力資源發展研究所碩士論文,未出版,新竹。
王玠瑛(2013)。組織政治知覺、組織變革知覺對留任意願的影響—以工作不安全感為中介變項。 國立臺灣師範大學科技應用與人力資源發展學系碩士論文,未出版,台北。
何金銘、李安民(2002)。組織政治知覺與工作滿足及工作壓力之關係。人力資源管理學報,2(4),81-106。
李安民(2002)。組織政治知覺對員工工作態度之影響。國立中山大學人力資源管理研究所碩士論文,未出版,高雄。
朱建平(2003)。組織成員的政治知覺對留任意願之影響:工作滿足的中介效果。國立中山大學人力資源管理研究所碩士論文,未出版,高雄。
李衍新(2003)。員工組織政治知覺、組織承諾與組織公民行為關係之研究:以台灣電力公司台南區營業處為例。國立成功大學企業管理研究所碩士論文,未出版,台南市。
朱國光、尤詩怡、潘思羽(2012)。形象商圈組織依附對組織氣候與組織績效之影響。人力資源管理學報,12(1),51-73。
池文海、林憬、季璐、陳英吟(2012)。組織政治知覺對組織承諾之研究。商管科技季刊,13(4),427-459。
呂美慧(2003)。研發人員人格特質與情緒智力之相關研究。國立中央大學人力資源管理研究所碩士論文,未出版,桃園。
汪美伶、陳克騰(2006)。組織政治知覺與組織變革承諾關係之研究。政大勞動學報,19,1-39。
吳宗祐(2008)。主管威權領導與部屬的工作滿意度與組織承諾:信任的中介歷程與情緒智力的調節效果。本土心理學研究,30,3-63。
吳雅萍(2010)。輪班人員的情緒智力、工作家庭雙衝突與工作投入之研究-以知覺組織支持為調節變項。國立中正大學勞工關係研究所碩士論文,未出版,嘉義。
林素華(2004)。組織政治知覺的形成原因及其相應的管理對策。國立中山大學人力資源管理研究所碩士論文,未出版,高雄。
林育琪(2010)。人力資源專業人員之角色壓力與專業承諾關係之研究-以情緒智力為調節變項。國立新竹教育大學人力資源發展研究所碩士論文,未出版,新竹。
邱皓政 (2003)。結構方程模式LISREL的理論與應用。台北市:雙葉。
侯世敏(2006)。稅務機關組織正知覺、角色壓力、組織承諾與工作績效關聯性之研究-以臺東稅捐稽徵處為例。國立臺東大學區域政策與發展研究所碩士論文,未出版,臺東。
張紹勳 (2001)。研究方法。台中市:滄海。
強曉霖(2003)。組織政治知覺對員工留任意願之影響-跨產業比較分析。國立中山大學人力資源管理研究所碩士論文,未出版,高雄。
張斯綸(2007)。金融業員工之組織政治知覺對組織承諾之影響-以組織公平、心理契約為中介變數。國立高雄應用科技大學人力資源發展所碩士論文,未出版,高雄。
張復勝(2011)。情緖智力與組織政治知覺對工作滿意度之影響-以苗栗縣公務人員為例。育達商業科技大學企業管理研究所碩士論文,未出版,苗栗。
張雅雯(2011)。職涯主義、社會讚許傾向與組織公民行為之關係-以情緒智能、組織政治知覺為干擾變項。銘傳大學國際企業系碩士論文,未出版,台北。
曾育琳(2012)。高科技產業員工之人格特質、情緒勞動對工作滿意度影響之研究-兼論情緒智力之調節效果。國立成功大學高階管理碩士論文,未出版,台南。
甄書芳(2005)。組織政治知覺量表與構面-台灣經驗資料的建構。國立中山大學人力資源管理研究所碩士論文,未出版,高雄。
楊慧美(2007)。情緒智力、職能與人力資源管理活動之相關研究。國立中山大學人力資源管理研究所碩士論文,未出版,高雄。
廖力儀(2004)。組織政治知覺模型-台灣經驗資料的驗證。國立中山大學人力資源管理研究所碩士論文,未出版,高雄。
廖珮宇(2010)。情緒智力與組織公民行為之關聯性研究:知覺組織支持的調節作用。朝陽科技大學企業管理系碩士論文,未出版,台中。
陳美儀(2006)。組織政治知覺對知識分享意願影響研究。朝陽科技大學企業管理系碩士論文,未出版,台中 。
潘思羽(2009)。形象商圈組織依附對組織氣候與組織績效之探究。國立高雄第一科技大學行銷與流通管理系碩士論文,未出版,高雄。
謝哲豪(2006)。組織政治知覺、信任與知識分享關係之研究。國立中山大學人力資源管理研究所碩士論文,未出版,高雄。
謝金青(2011)。社會科學研究法。台北:威仕曼。
鍾從定、謝孟樺(2008)。情緒智力與談判行為:談判策略、人際吸引力與談判結果。管理學報,25(5),525-548。
蘇宏文(2007)。員工對組織變革知覺、組織政治知覺、個人生涯規劃與組織認同間關係之研究。國立高雄應用科技大學人力資源發展所碩士論文,未出版,高雄。

貳、 英文文獻
Ainsworth, M. D. S., Blehar, M. C., Waters, E., & Wall, S.(1978). Patterns of attachment: A psychological study of the strange situation. Hillsdale,NJ: Erlbaum.
Astrachan, J. H.(1990). Mergers, acquisitions, and employee anxiety: A study of separation anxiety in a corporate context. New York: Praeger.
Boal, K. B., & Hooijberg, R. (2000). Strategic leadership research: Moving on. Leadership Quarterly,11, 515-549.
Bowlby, J.(1973). Attachment and loss, Vol. II: Separation, anxiety and anger. New York: Basic Books.
Bowlby, J.(1982). Attachment and loss, Vol. I: Attachment. New York: Basic Books.
Cardador, M. T., Dane, E., & Pratt, M. G. (2011). Linking calling orientations to organizational attachment via organizational instrumentality. Journal of Vocational Behavior, 79(2), 367- 378.
Casper, W. J.,Buffardi, L. C.(2004).Work-life benefits and job pursuit intentions: The role of anticipated organizational support.Journal of Vocational Behavior,65,391-410.
Casper, W. J., & Harris, C. M.(2008). Work-life benefits and organizational attachment: Self-interest utility and signaling theory models. Journal of Vocational Behavior, 72, 95-109.
Clair, L. S. (2000). Organizational attachment: Exploring the psychodynamics of the employment relationship. Working Papers, Bryant University Graduate School of Management, Smithfield, RI.
Collins, N. L., & Read, S. J. (1994).Cognitive representations of attachment: The structure and function of working models. Advances in personal relationships: Attachment processes in adulthood,5 , 53-90.
Drory, A., Romm, T. (1990). The definition of organizational politics: A review.Human Relations, 43, 1133-1154.
Drory,A.,(1993).Perceived political climate and job attitudes,Organizational Studies,Vol 14(1).59-71
Eisenberger,R,Huntington,R,Hutchison,S.,& Sowa D.(1986).Percevied organizational support.Jurnal of Applied Psychology,71(3),500-507
Eisenhardt K. M. and Bourgeois L. J. (1988). Politics Of Strategic Decision Making In High-Velocity Environment. Academy of Management Journal, Vol. 31(4), 737-770.
Ferris, G. R. & King, T. R., (1991). Politics in human resource decisions: a walk on the dark side. Organizational Dynamics, 20, 59-71.
Ferris, G. R., & Judge, T. A. (1991). Personnel/human resources management: a political influence perspective. Journal of Management, 17(2), 447-488.
Ferris, G. R., & Kacmar, K. M. (1992). Perceptions of organizational politics. Journal of Management, 18(1), 93-116.
Ferris, G. R., Fedor, D. B., Chachere, J. G., & Pondy, L. R. (1989). Myths and politics in organizational contexts. Group & Organization Management, 14, 88-103.
Ferris, G. R., Fink, D. D., Bhawuk, D. P., Zhou, J., & Gilmore, D. C. (1996).Reactions of diverse groups to politics in the workplace. Journal of Management,22, 23-44.
Ferris, G. R., Frink, D. D., Galang, M. C., Zhou, J., Kacmar, K. M., & Howard, J. L.(1996). Perceptions of organizational politics: prediction, stress-related implications, and outcomes. Human Relations, 49(2), 233.
Ferris, G. R., Frink, D. D., Gilmore, D. C., & Kacmar, K. M. (1994). Understanding as an antidote for the dysfunctional consequences of organizational politics as a stressor 1. Journal of Applied Social Psychology, 24(13), 1204-1220.
Gandz, J. & Murray, V. V. (1980). The experience of workplace politics. Academy of Management journal, 23, 237-251.
Goleman, D. (1995). Emotional intelligence. New York: Bantam Books.
Goleman, D. (1998). Working with emotional intelligence. New York: Bantam Books.
Goleman, D. (2001). An EI-Based theory of performance. In C. Cherniss & D. Goleman (Eds.), The emotionally intelligent workplace. San Francisco, CA: Jossey-Bass.
Grover, S. L., and K. J. Crooker. (1995). Who Appreciates Family-Responsive Human Resource Policies: The Impact of Family-Friendly Policies on the Organizational Attachment of Parents and Non-Parents ,Personnel Psychology,48,271–88.
Hammer, L. B., Cullen, J. C., Neal, M. B.,Sinclair, R. R., & Shafiro, M. V. (2005).The longitudinal effects of work-family conflict and positive spillover on depressive symptoms among dualearner couples. Journal of occupational health psychology, 10(2), 138-154.
Hirschman, A. 1970. Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations and States, Cambridge, MA, Harvard University Press.
James G.March (1962).The Business Firm as a Political Coalition.Journal of Politics,24(4), 662-678
Jaros, S.T., Jermier, J.M., Koehler, J.W., Sincich, T., 1993. Effects of continuance, affective, and moral commitment on the withdrawal process: an evaluation of eight structural equation models. Academy of Management Journal,66, 951–995.
Joreskog, K. G., & Sorbom, D. (1989). LISREL 7 User’s Reference Guide (1st ed.). US: Scientific Software International, Inc. Kacmar, K. M. & Baron, R. A. (1999). Organizational politics: the state of the field,links to related processes, and an agenda for future research. Research in personnel and human resources management, 17, 1-40.
Kacmar, K. M. & Carlson, D. S. (1997). Further validation of the perceptions of politics scale(POPS): A multiple sample investigation. Journal of Management,23(5), 627.
Kacmar, K. M. & Ferris, G. R. (1991). Perceptions of organizational politics scale(POPS): development and construct validation. Educational and Psychological Measurement, 51(1), 193-205.
Kacmar, K. M., Bozeman, D. P., Carlson, D. S., & Anthony, W. P. (1999). An examination of the perceptions of organizational political model: replication and extension. Human Relations, 52(3), 383-416.
Kagan,J.(1958).The Concept Of Identification.Psychological Review,65(5) , 296-305.
Kanter, M. R.(1986). Commitment and social organization: A study of commitment mechanisms in utopian communities. American Sociological Review, 33, 499-517.
Lewin (1936). Principles of topological psychology. New York: McGraw-Hill.
Lind, E. A., & Tyler T. (1988). Thesocial psychology of procedural justice. New York: Plenum Press.
Madison Dan L.,(1980). Organizational Politics: An Exploration of Managers' Perceptions, Human Relations, 33(2),79-100.
Mayes B. T. & Allen, R. W. (1977). Toward a definition of organizational politics.Academy of Management Review, 672-678.
Mayer, J. D., & Salovey, P. (1997). What is emotional intelligence? In P.Salovey & D. J. Sluyter (Eds.), Emotional development and emotional intelligence. New York: Basic Books.
Mobley, W. H., Horner, S. O.& Hollingsworth,A.T. 1978. An evaluation of precursors of hospital employee turnover. Journal of Applied Psychology, 63(4),408-414.
Molm, L.D. (1997). Coercive power in social exchange.Cambridge, UK: Cambridge University Press.
Mowday, R. M., Porter, L. W., & Steers, R.(1982). Employee-organisation linkages: The psychology of commitment, absenteeism, and turnover. New York: Academic Press.
Pfeffer, J.,(1992), Managing with power, Boston.
Porter L. W, Steers R. M, Mowday R. T, Boulian PV(1974). Organizational Commitment, Job Satisfaction, And Turnover Among Psychiatric Technicians. Journal of Applied Psychology, 59, 603-609.
Rhodes, S. R.,R.M. Steers(1990).Managing Employee Absenteeism.NewYork, NY:Addison-Wesley Publishing Company.
Rhoades, L.,Eisenberger, R.(2002).Perceived organizational support: A review of the literature.Journal of Applied Psychology,87,698-714.
Robinson, S. L.,R. J. Bennett(1995).A Typology of Deviant Workplace Behaviors: A Multi dimensional.Academy of Management Journal,38(2),555-573.
Rubin, Z.(1973). Liking and loving: An invitation to social psychology. New York: Holt Rinehart & Winston.
Salvoey, P., & Mayer, J. D. (1990). Emotional intelligence. Imagination, Cognition and Personality, 9(3), 185-211.
Shipley, N.L., & Jackson, M. J., & Segrest, S. L. (2010). The effects of emotional intelligence, age, work experience, and academic performance. Research in Higher Education Journal, 1-18
Stephen P. Robbins,(1992), organizational Behaviour,Prentice Hall Inc..
Stevens, J. M. ; Beyer, J. & Trice , H. M.(1978) , Assessing Personal ,Role and Organizational Predictors of Managerial Commitment, Academy of Management Journal, 21, 380-396.
Turner, J. C. 1987. Rediscovering the social group: A self-categorization theory. New York:Blackwell.
Tushman, M. L. (1977). A political approach to organizations: A review and rationale. 2, 206-216.
Van Lange, P. A., Rusbult, C. E., Drigotas, S. M., Arriaga, X. B., Witcher, B. S., & Cox, C. L. (1997).Willingness to sacrifice in close relationships. Journal of Personality and Social Psychology, 72, 1373-1396.
Vigoda, E. (2000). Organizational politics, job attitudes, and work outcomes:exploration and implications for the public sector. Journal of Vocational Behavior,57(3), 326-347.
Vigoda, E. (2002). Stress-related aftermaths to workplace politics: the relationships among politics, job distress, and aggressive behavior in organizations. Journal of Organizational Behavior, 23(5), 571-591.
Wong, C. S. (黃熾森), & Law, K. S. (羅勝強) (2002). The effects of leader and follower emotional intelligence on performance and attitude: An exploratory study. The Leadership Quarterly, 13(3), 243-274.
Wortman, C. & Linsenmeier, J. (1977). Interpersonal attraction and the techniques of ingratiation. New directions in organized behavior, 133-179.
Zaccaro, Mumford, Connelly, Marks & Gilbert(2000).Patterns of Leader Characteristics:Implications for Performance and Development. Leadership Quarterly, 11(1), 115–133.
 
 
 
 
第一頁 上一頁 下一頁 最後一頁 top
* *