|
1. 陳琇玲(譯),(2011)。服務創新時代關鍵報告 (原作者:Dieter Spath、Walter Ganz)。台北市:商周城邦文化。 2. 蕭淑玲、盧臆嫣、李昱辰、張呈瑋、鄭兆策、陳以玲 (2012)。服務設計,跟著做。台北市:財團法人資訊工業策進會。 3. 社團法人台灣服務科學學會,(2015)。服務科學─服務系統觀與價值共創論 (SERVICE SCIENCE─Service System and Value Co-creation)」。新北市:前程文化。 4. 林福仁,(2012年6月8日)。【六問服務科學】。未出版之原始資料。 5. Callon, M. (1986). The sociology of an actor network: The case of the electric vehicle. In John Law & Arie Rip, Mapping the dynamics of science and technology, (pp.19-34). London, UK : The Macmillan Press Ltd.
6. den Hertog, P., & Bilderbeek, R. (1999). Conceptualizing service innovation and service innovation patterns. Research Programme on Innovation in Service (SIID) for the ministry of Econmic Affair, Dialogic, Utrecht. 7. Feagin, J., Orum, A., & Sjoberg, G. (Eds.). (1991). A case for case study. Chapel Hill, NC: University of North Carolina Press. 8. Lusch, R. F. & Vargo, S.L. (2006). Service-dominant logic: reactions, reflections and refinements. Marketing Theory, 6(3), 281-288. 9. Lusch, R. F., Vargo, S. L., & O'Brien, M. (2007, 1). Competing through service: Insights from service-dominant logic. Journal of Retailing, 5-18. 10. Lin, F.-R., & Wang, S.-Y. (2014). Service value network formation for organic agricultural produce: an Actor Network Theory perspective, Proceedings of the 47th Annual Hawaii International Conference on System Sciences (HICSS47), Big Island, Hawaii, January 6~9. 11. Stickdorn, M,, & Schneider, J. (2011).This is Service Design Thinking: Basics, Tools, Cases. Wiley. 12. Tatnall, A. (2011). Actor- network theory and technology innovation: advancements and new concepts. New York: IGI Global. 13. Yin, R. K. 1989. Case study research: Design and methods. Applied Social Research Series,Vol. 5. London: Sage
|