發展獨特的競爭優勢，並符合未來發展趨向，已成為公司能在全球市場中獲得競爭力的一種策略。技術服務平台設計可以透過整合多元化的產品和技術，來提高客戶滿意度。過去的研究很少提及發展技術服務平台的方法，以及相關的架構，這樣的發現正好促使了本研究的產生。因此，本篇研究提出了一個多步驟的方法，基於企業核心競爭力來組織技術服務平台，同時在平台的開發過程中結合技術能力。本篇研究以一間晶圓代工廠為例，展現其當前優勢，援引其開發三維積體電路的歷程來以供半導體業參考。本篇研究共評估六個方案，以符合市場的需求。結果顯示，這間公司應著重在邏輯、類比和記憶體積體電路平台的開發，這些方案能較有效的從核心競爭力發展。此外研究結果也顯示，該公司有能力提供三維積體電路設計、堆疊和組裝的相關技術，從上游到下游提供完整的服務，此為未來發展的可能性之一。透過本篇研究的方法，企業可以同時專注於現有及潛在客戶的需要，開發出更多的創新服務，以滿足不同的市場需求，實現規模經濟。決策者亦可透過本篇研究的方法，確定可行的方案。而相關的情境分析則可在不確定情況下，提供決策者面對未來情況的解決方案。綜上所述，透過整合技術服務平台設計和技術預測，可擴展公司核心競爭力，並在未來立於不敗之地。

Developing a unique competitive advantage simultaneously complying with future trends has emerged as a strategy for obtaining competitive advantage in the global marketplace. Technical service platform design can improve customer satisfaction by integrating diversified products and technologies. Prior studies have alluded to developing a framework of technical service platforms and validated methodologies. This finding motivated our research. Hence, we proposed a multi-step approach to organize technical service platforms based on corporate strength while incorporating technological capability during platform development. A case study referencing a company developing 3-Dimension Integrated Circuitry (3D-IC) for the semiconductor industry was presented to demonstrate its advantages. Six alternatives were evaluated to ensure the compliance of our research with market demands. The outcomes presented that the development priorities of this company could be platforms of logic IC, analog IC and memory IC because these platforms can be effectively developed from core competences. In addition, this company also had capability to provide services covering IC design, 3D stacking & assembly, and technical consulting to both upstream customers and downstream partners and this was one of developing strategy. According to our method, enterprises can address existed and potential customer requirements, develop more innovative services to meet different market segments and achieve economies of scale. Decision makers can determine feasible alternatives and scenario analysis can support decision makers to provide solutions for all future situations under uncertainties. Consequently, company strength can be extended and remain invincible in the future through integration of technical service platform design and technology forecasting.

Abstract.................................................III
Table of Contents..........................................V
List of Figures...........................................VI
List of Tables...........................................VII
1 Introduction.............................................1
2 Literature Review........................................2
2.1 Core Competence........................................2
2.2 Technology Forecasting.................................3
2.3 Service Platform Design................................6
3 Methodology..............................................9
3.1 Technical Service Platform Planning...................10
3.2 Technical Service Platform Evaluation.................13
3.2.1 Radial Basis Function...............................14
3.2.2 Fuzzy SMARTER.......................................17
3.3 Strategic Planning....................................20
4 Case Study..............................................20
4.1 T Company 3D-IC Technical Service Platform Planning...22
4.2 T Company 3D-IC Technical Service Platform Evaluation.28
4.3 T Company 3D-IC Strategic Planning....................33
4.4 Results and Discussion................................38
4.5 Academic & Practical Contribution.....................44
4.6 Limitations...........................................45
5 Conclusion..............................................45
6 References..............................................46

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