由於科技產業面臨全球性外在環境變遷，將引發組織轉型的問題，若於此一過程未能透過有效的機制給予組織發展正確的導引，輕微者則組織故態復萌改革毫無功效，嚴重者將造成組織文化失調、人員莫衷一是，終致分崩離析。職此之故，在學理和實務上都有必要針對科技產業進行一系列組織轉型期中的員工訓練需求評估。
本研究係在透過系統性的分析架構，來釐清科技產業處於轉型期間的員工訓練需求，進而由設計一系列性的周延完整的訓練計畫與課程，來分析科技產業的員工在適應目前組織轉型期間及轉型後所遭遇的員工教育訓練的需求和挑戰。本研究將所蒐集之資料，運用社會科學統計套裝軟體SPSS，進行有系統的分析與解釋，來分析訓練需求評估。本研究針對新竹科學園區之訓練課程的分析結果發現有：1. 訓練課程應增加實作練習內容；2.可加深課程內容及分享業界經驗或實例分享；3.混成學習應納入未來課程教育訓練的方法。
關鍵字：訓練需求評估；員工；組織發展；新竹科學園區；

As the technology industry is facing changes in the global and external environment, it will lead to the problem of organizational transformation. If the transformative process fails to provide the correct guidance for the development of the organization through an effective mechanism, the slight ones might cause the organization to revert to the old state and reform will have no effect, and the serious ones might cause organizational problems, dysfunctional organization culture, confused employees and it eventually falls apart. For these theoretical and practical reasons, it is necessary and critical to carry out a series of adjustment measures during the organizational transformation period for the technology industry.

This research is to clarify the employee training needs of the technology industry during the transformation period through a systematic research and analysis framework, and then design a series of comprehensive training programs and courses to help all members of the technology industry adapt to the current transformation period and the various impacts and challenges encountered after the transformation. In this study, the collected data have be systematically analyzed and interpreted by using the social science statistical software SPSS to analyze the training needs assessment. The analysis results of this study on the training courses in the Hsinchu Science Park found that: 1. Training courses should increase the content of practical exercises; 2. Deepen the course content and share industry experience or case sharing; 3. Blended learning should be included in future course education and training methods.
Keywords: training needs assessment, employee, organizational development, Hsinchu Science Park.

第一章　緒論 2
第一節 硏究主旨與背景説明 2
第二節 硏究架構與研究內容 8
第三節 研究目的 12
第二章 訓練需求評估之文獻探討 14
第一節 訓練需求評估的意義及第二專長的意涵 15
第二節 訓練需求評估的目的 19
第三節 訓練需求評估的分析要素 24
第四節 訓練需求評估的方法 37
第三章　硏究方法與過程 42
第一節 研究方法 42
第二節　研究流程 44
第三節　調查資料分析 45
第四章 訓練需求調查方法與分析 48
第一節 調查方法 48
第二節　訓練需求問卷統計 55
第三節　學員意見調查統計 65
第四節　學習地圖 68
第五章 結論與建議 70
參考文獻 74
附錄 80
附件一：需求問卷調查表 80
附件二：學員意見調查表 82

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