電子政務對於聖文森特和格林納丁斯的公共行政部門來說是一個相對較新的方面，並且正在迅速發展。本論文的目的是考察可能影響公民和企業員工對實施電子政務持積極態度的因素。該研究的結論將有助於政策制定者設計公共服務提供。這項研究對聖文森特和格林納丁斯的 486 人進行了調查。探索性因素分析用於根據收集的數據檢查理論模型，驗證性分析用於識別潛在成分，回歸分析用於評估生成的假設。研究結果表明，績效期望、努力期望、社會影響和便利條件對電子政務實施的態度有積極影響。另一方面，性別、年齡和教育對這種關係沒有調節作用。該研究有助於學術和實踐。儘管技術接受和使用的統一理論 (UTAUT) 已在企業環境中使用，但本研究將 UTAUT 理論添加到電子政務服務領域的學術文獻中。這項研究的結果為聖文森特和格林納丁斯等發展中國家規劃和執行其電子政務舉措提供了指導。根據這項研究的結果，政府可以花費 ICT 基礎設施支出來提供有效的服務，居民和工人都將從電子政務中受益。

E-governance is a relatively new aspect for St. Vincent and the Grenadines' public administration sector, and it is quickly growing. The purpose of this thesis is to look at the elements that may impact citizens and business employees to have a favorable attitude toward the implementation of E-governance. The study's conclusions will assist policymakers in designing public service delivery. This study polled 486 persons in St. Vincent and Grenadines. An exploratory factor analysis was used to check the theoretical model against the data gathered, a confirmatory analysis was used to identify latent components, and a regression analysis was used to evaluate the generated hypotheses. According to the findings, performance expectancy, effort expectancy, social influence, and facilitating conditions have a positive influence on attitude toward E-governance implementation. Gender, age, and education, on the other hand, have no moderating effect on the relationship. The study contributes to academics and practices. Despite the fact that the unified theory of acceptance and use of technology (UTAUT) has been used in corporate contexts, this study adds the UTAUT theory into academic literature in E-governance service domain. The results of this study offer a guidance for developing nations, such as St. Vincent and the Grenadines, to plan and execute their e-governance initiatives. Based on the findings from this research, a government could spend ICT infrastructure expenditures to deliver effective services that both residents and workers will benefit from e-governance.

ABSTRACT…………………………………………………………….......... i
ACKNOWLEDGEMENT…………………………………………………… ii
TABLE OF CONTENTS………………………………………………......... iv
LIST OF TABLES……………………………………………………............ vi
LIST OF FIGURES…………………………………………………………. vii

CHAPTER I: Overview………………………………………...................... 1
1.1 Research Background……………………………………….…….. 1
1.2 Scope of the Study………………………………………………… 3
1.3 Research Objectives………………………………………………. 3
1.4 Significance of the Study…………………….................................. 4
1.5 Research Process…………………………………………………... 4

CHAPTER II: Literature Analysis………………………………………… 6
2.1 Information and Communication Technology (ICT)…………….... 6
2.2 Definition of E-governance and E-government……………............ 9
2.3 E-government Approaches………………........................................ 10
2.3.1 G2G (Government to Government) ……………………… 11
2.3.2 G2C (Government to Citizen) …………………………… 11
2.3.3 G2B (Government to Business) ………………………….. 12
2.4 Application Stages of E-governance……………………………… 13
2.5 E-governance in St. Vincent & the Grenadines…………………... 18
2.6 Theoretical Frameworks of E-governance…………………........... 21
2.6.1 Performance Expectations Implementation………………. 22
2.6.2 Effort Expectancy Implementation………………………. 24
2.6.3 Social Influence Implementation…………………………. 26
2.6.4 Facilitating Conditions Implementation………………….. 28

CHAPTER III: Research Methodology……………………….................... 30
3.1 Overview…………………………………………………………... 30
3.2 Research Hypothesis………………………………………………. 31
3.2.1 Independent Variables……………………………………. 31
3.2.2 Moderating/Control Variables……………………….…… 33
3.3 Questionnaire Design……………………………………………… 34
3.4 Data Analysis……………………………………............................ 36
3.5 Ethical Consideration………………………………........................ 37

CHAPTER IV: Data Analysis and Findings………………………………. 38
4.1 Overview………….......................................................................... 38
4.2 Sample Size………………………………………………………... 38
4.3 Demographic Profile of the Respondents…………………………. 39
4.4 Exploratory Factor Analysis………………………………………. 40
4.5 Cronbach Alpha Testing……………………................................... 41
4.6 Regression Analysis……………………………………………….. .42
4.7 Discussions………………………………………………………… 47
4.7.1 Performance Expectancy…………………………………. 47
4.7.2 Effort Expectancy………………………………………… 47
4.7.3 Social Influence…………………………………………... 48
4.7.4 Facilitating Conditions……………………………………. 48
4.7.5 Gender……………………………………………………..48
4.7.6 Age………………………………………………………... 49
4.7.7 Education…………………………………………………. 50
4.8 Recommendations…………………………………………………. 50
4.9 Research Limitations………………………………………………. 52
4.10 Further Research…………………………………………………. 52

CHAPTER V: Conclusion…….............................…………………………. 54

REFERENCE………………………………………………………………...55

APPENDIX A – Questionnaire……………………………………………… 61

APPENDIX B - Estimation of sample size………………………………….. 69

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