空中交通是人們及貨物移動非常重要的一環，飛航服務更是世界上不可或缺的一套縝密的流程，藉研究以探討飛航管制員須面臨的管制環境及空中危安的處置。正因為如此，管制人員的訓練及教育變顯得格外重要，因為有優良的基底才可以提供良好的飛航服務，飛行不是航機本身會找航路走，需要靠地面雷達螢幕及眾多管制人員的引導之下，從地面開車、滑行、跑道頭等待、許可起飛、目視飛航、雷達管制等等方式，才可以促進每次的飛航任務的順遂。在眾多的飛機當中也有各式各樣不同的航機種類，管制人員跟機構也有分為軍方以及民方；本文探討範圍為軍方管制人員之「航管單位」以及「戰管單位」之間對於雙方認知的缺乏，如何藉由有效的訓練方式認識全盤飛航管制區域來引導飛機，而不是一般傳統的師徒制，單靠經驗傳承方式來教導管制流程。因為每個人的認知不同，容易產生誤解。飛機是速度非常快的交通工具，每秒鐘的無線電下令時機都是至關重要，不容許一絲絲的疏忽及遲疑。所以，針對我空軍曾任戰管及航管單位之管制員為對象進行調查，研究出雙方有效交流的方法，以提昇管制員之能力，提供優異之飛航服務品質為目標。

Air traffic is important constitutive component of the transportation and logistics. Airline service is especially indispensable and intensive as part of the air traffic all over the world. The study therefore employs the airline service to investigate the environment and airborne safety, which flight controllers frequently encounter. The training and education for the flight controllers are particularly important due to the requirement of safe and good flight services. The aircraft cannot automatically find a way by itself, which needs to rely on the ground radar screen and the guidance of flight controllers. With the ground radar screen and the guidance of flight controllers, the aircraft may finish its each flight mission smoothly which may include the driving from the ground, taxiing, waiting for the runway, permission to take off, visual flight, radar control, and so on. In accordance with the variety of aircraft types, the controlling personnel and institutions are divided into the military and the civilian. This study aims to discuss the "air traffic control units" and "combat units" of the military controlling personnel. To fill the gap of communication and understanding of each other between the two units, the study finds efficient ways by suggesting the effective training methods of understanding the entire flight control area for guiding the aircraft to replace the traditional apprenticeship system. The study further suggests the emphasis of the experience inheritance of teaching the control process. Due to the cognition difference, it is easy to misunderstand each other. However, the aircraft needs a very fast and efficient communication because it is the transportation means with high speed. Each second of the radio ordering is crucial; any negligence or hesitation is not allowed. Therefore, the study provides effective ways to improve the communication between the "air traffic control units" and "combat units" by surveying the flight controllers of the Air Force’s former warships and air traffic control units. The study may contribute to improving the ability of flight controllers and helping them to provide flight services with high quality

摘 要................................I
Abstract............................II
謝 誌...............................III
目錄................................V
圖目錄..............................VI
表目錄..............................VII
第壹章 緒論.......................1
第一節 研究背景與動機..............1
第二節研究目的........................2
第三節研究架構........................4
第貳章 文獻探討.......................5
第一節 飛航管制環境定義-航管空域........5
第二節 飛航管制環境定義-戰管空域.....34
第三章 個案分析.......................46
第一節 戰、航管管制員訪談...........46
第二節 訪談資料整理與歸納..............47
第三節 研究結果.......................53
第四節 飛航管制實務建議................54
第肆章 結論...........................56
第一節 人才招募與培訓建議..............56
第二節 探討飛航環境與未來發展..........56
參考文獻..............................58
【附錄】戰、航管人員正式訪談大綱........59

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《飛航管理程序(2017)》
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《飛航規則(2014)》
《民用航空法(2007)》