近十年來，全球經濟環境瞬息萬變，企業為了在困境中永續經營，競爭模式已經從企業對企業的產品與服務的競爭，延伸至企業的創新能力和供應鏈的競爭。本研究回顧了供應鏈管理與協同商務的文獻，提出了以電子化協同商務的平台，來整合供應商、製造商本身與顧客間供應鏈的研究架構。以台灣半導體零組件製造公司為個案，透過供應鏈管理和協同商務的轉型過程，探討轉型之環境因素、過程與挑戰、與預期的結果，。研究發現：1.透過協同商務的電子化平台，在供應鏈管理部分，個案公司可以有效地串連個案公司與其第一級供應商和客戶的關係，將原屬於同是VIP客戶的第一級供應商且與個案公司不同技術能力的供應商B和C，透過策略聯盟的方式，變成個案公司的第一級供應商，此部份此做法不僅提升了個案公司本身的核心競爭力，更將供應鏈管理的價值進一步延伸；2.在協同商務部分，透過資訊平台的建立，有效利用電子化將客戶、個案公司和個案公司的第一級供應商加以整合，其不但解決了個案公司內部各單位資訊溝通的不即時性和誤差，各單位間的作業協同及流程也因此變得更順暢更有效率，採購單位獲得前端客戶需求預測和日期也變得更正確的，進而更準確的購買物料，降低安全庫存的水位，除此之外，個案公司的第一級供應商，也能依據個案公司正確的資訊而降低原物料的備用庫存，進而減少整體供應鏈成本。
本研究結論協同商務的電子化平台可以讓供應鏈管理更有效率進而延伸商務預測、採購與行銷的管理價值，最後對推動協同商務提出管理意涵。

In the decade, the global economic environment has changed very fast. The competition of enterprises has extended to the innovative capability and supply chain management to achieve continuous development. This study reviews the literatures on supply chain management and collaborative commerce, and proposes a research framework about integrating the supply chain among suppliers, manufacturers and customers, based on the platform of electronic collaborative commerce. We take a Taiwanese semiconductor component manufacturer as a case study to explore the environmental factors, processes, challenges and expectations in firm’s transformation. The research found that: 1. In the supply chain management part, the case company can effectively connect with its first-tier suppliers and customers based on the electronic platform of collaborative commerce, and further integrate the first-tier supplier, and supplier B and C, which have different technical capabilities from the case company, to become the first-tier suppliers in the case company through strategic alliances. In this way can not only enhance the core competitiveness of the case company itself, but also extend the value in supply chain management; 2. About the collaborative commerce part, the use of electronic information platform means to integrate the first-tier supplier, the case company and customers, it can not only solve the immediacy of information communication between the various units within the case company, but also the coordination between units become smoother and more efficient, and procurement become more accurate in terms of front-end customer demand forecasts, thereby purchasing materials more accurately and reducing safety stocks. In addition, the first-tier supplier can reduce the backup stock of raw materials based on the correct information from the case company, thereby reducing the overall supply chain costs.
The conclusion is that the electronic platform of collaborative commerce can make supply chain management more efficient, and thus extend the management value of business forecasting, procurement and marketing, and finally put forward management implications for promoting collaborative commerce.

摘要 I
Abstract II
誌謝辭 III
目錄 IV
圖目錄 V
表目錄 VI
第一章 緒論 1
1.1 研究背景與動機 1
1.2 研究問題與目的 1
1.3 研究流程 2
第二章 文獻探討 4
2.1 供應鏈管理 (SCM) 4
2.2 協同創新與商務 (Collaborative innovation and commerce) 7
2.3 協同商務研究計畫架構 11
第三章 研究方法 12
3.1 個案研究法 12
3.2 個案選擇 12
3.3 資料蒐集 14
3.4 研究架構 15
第四章 個案分析 18
4.1 個案公司供應鏈管理的動機與原因分析 18
4.2 協同創新與商務 22
第五章 結論與建議 30
參考文獻 34

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