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In the semiconductor industry, it supports the Taiwan GDP and play the important role in the economy. To the Semiconductor equipment Suppliers, the main mission is not only provide the latest technology equipment, also care about the customer service industry which means when an equipment has been delivered to customer, the following items such as, maintenance、repair、application changed、service support etc., are very important, especially when a new technology fab was built, they must spend much money and the capital investment.
This study uses Porter’s Five force analysis on this example company, which showing its competitive advantages and current challenges. This analysis result showing the customer service industry become more important. By looking into the semiconductor market in the future, focusing on customer demands, providing the differential service contract. To combine its core technology to mature equipment. It can provide more valuable and benefit to customers.
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