人們在日常生活環境中常透過資訊分享平台（如Yahoo!奇摩知識+）搜尋或分享與生活類型相關之資訊。當網路知識平台收到使用者所分享之資訊，平台會將此些資訊進行整理。而透過網路知識平台所整理之知識，人們可取得其感興趣或其所需之資訊。另外，人們在工作環境中會運用企業KM系統（如WebISO）查詢或提供與工作相關之專業知識。同樣地，企業KM系統亦會將使用者所分享之專業知識進行整理。當人們欲了解更多與工作相關之專業知識時，其可透過企業KM系統所整理之知識獲得更多其所關注之專業知識。人們於工作環境中常使用之企業KM系統可能為公司自行研發之系統、或公司導入外部系統供應商所開發之商用KM系統（如eKM）。然而，網路知識平台、企業KM系統、及商用KM系統於知識提供階段、知識整理階段、及知識閱讀與再利用階段所運用之作法可能有不盡完善或周延之處，導致無法有效進行知識管理。為解決上述問題，本研究首先分析目前網路知識平台、企業KM系統、及商用KM系統分別於知識提供階段、知識整理階段、及知識閱讀與再利用階段所使用之知識管理機制；接著，本研究比較於相同知識管理階段下，三大類KM系統運用知識管理機制之差異，以釐清並補強既有不完善之知識管理機制，使機制更加完整及周延；最後，本研究利用其他KM系統所運用知識管理機制的優缺點給予改善現有作法之建議，進而提出一套有效管理知識提供、知識整理、知識閱讀再利用之機制。

Due to the convenience for information/knowledge exchange brought from the Internet, nowadays people are used to searching for answers to their questions or asking for help from other people to solve their problems via the Internet. When doing a search on the Internet, people may be resonated with articles and would like to share their similar experiences or comments with others. Therefore, the sharing mechanism accumulates lots of information or knowledge over the Internet. It has already been an important issue that network platforms effectively manage the huge amount of information and knowledge. The well-organized knowledge classification not only helps users access to the information they need but also encourages them to reuse them. Similarly, people use enterprise’s knowledge management system to do the job-related research or share their expertise or experiences with the system. The Knowledge Management System (KMS) that one company uses may be developed by itself or derived from the KMS which is designed by external suppliers. In order to realize the knowledge management mechanisms that the platforms and companies use to codify knowledge, to encourage users to share useful information, and to boost users to reuse the information, this research observed and analyzed management mechanisms of domestic online forums, companies, and KMS suppliers. The knowledge management mechanisms of these platforms and companies can be served as applicable references for platform or company’s KMS design.

摘要 I
ABSTRACT II
目錄 III
圖目錄 V
表目錄 VII
第一章、緒論 1
1.1研究動機與目的 1
1.2研究步驟 4
第二章、文獻回顧 5
2.1知識提供 5
2.2知識整理 11
2.3知識閱讀與再利用 13
第三章、知識管理機制分析 16
3.1網路知識平台 16
3.1.1 Yahoo!奇摩知識+平台 16
3.1.2 Mobile01平台 22
3.1.3痞客邦平台 27
3.1.4卡提諾論壇 33
3.1.5巴哈姆特平台 38
3.1.6小結 42
3.2商用知識管理系統 44
3.2.1 Vitals ESP知識管理系統 44
3.2.2 eKM企業知識管理平台 48
3.2.3 Liferay文件管理系統 51
3.2.4 Docpedia文件管理系統 55
3.2.5 WebISO知識生命週期管理系統 58
3.2.6小結 62
3.3企業知識管理系統 64
3.3.1長榮航空公司 64
3.3.2頂新集團 66
3.3.3家樂福公司 69
3.3.4中華汽車公司 72
3.3.5五鼎生物技術公司 75
3.3.6小結 77
3.4知識管理機制統整 79
第四章、知識管理機制差異比較及建議 81
4.1「知識整理」階段 81
4.2「知識提供」階段 84
4.2.1知識文件提供之鼓勵方式 84
4.2.2知識文件品質管控方式 88
4.3「知識閱讀與再利用」階段 92
4.3.1知識文件閱讀之鼓勵方式 92
4.3.2知識文件再利用之鼓勵方式 96
第五章、結論與未來展望 100
5.1結論 100
5.2未來展望 100
參考文獻及參考資料 101

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14.Yahoo!奇摩知識+點數表及等級說：https://tw.answers.yahoo.com/info/scoring_system
15.Yahoo!奇摩知識+排行榜：https://tw.answers.yahoo.com/rank_total
16.Yahoo!奇摩知識+知識夥伴：https://tw.answers.yahoo.com/info/knowledge_partners
17.Mobile01官網：https://www.mobile01.com/index.php
18.Alexa統計資料：http://www.alexa.com/siteinfo/mobile01.com
19.痞客邦官網：https://www.pixnet.net/
20.卡提諾論壇官網：https://ck101.com/
21.巴哈姆特官網：https://www.gamer.com.tw/
22.Inside報導：https://www.inside.com.tw/2016/10/29/bahamut-20-years-old
23.叡揚資訊：http://www.gss.com.tw/
24.eKM企業知識管理平台：https://goo.gl/ju5qpZ
25.Liferay文件管理系統：http://www.fansysoft.com/web/tw/oss-liferay-doc-mgt.tiles
26.Docpedia文件管理系統：http://www.flowring.com/tw/product/docpedia
27.WebISO知識生命週期管理系統：http://www.newtype.com.tw/WebISO.aspx
28.長榮公司導入之IQ-KB知識庫系統：http://www.iq-t.com/SYSPRO/iqAir_01.asp
29.頂新公司導入之Vitals ESP知識管理系統：https://goo.gl/MdZT69
30.家樂福公司之WebISO系統：http://www.newtype.com.tw/WebISO.aspx
31.中華汽車公司之知識管理報導之一：https://goo.gl/GqNZTh
32.中華汽車公司之知識管理報導之二：https://goo.gl/V4EQXs
33.五鼎生物技術公司所導入之Docpedia文件管理系統：https://goo.gl/1DhBuk