隨著凹版印刷產品的應用領域越來越廣泛，印刷的技術不斷的提高，消費者對於凹版印刷產品品質的要求也越來越嚴格。雖然國外有很多的學者在凹版印刷的品質控制檢測方面已經做了很多的研究，但是對於國內印刷的品質控制這方面人員還是缺少。為了進一步對凹版印刷產品的品質進行控制，本論文在瞭解了當前凹版印刷行業發展的現況以及即有問題的基礎上，設計出一種快速有效的問題改善對策以提高印刷品質及良品率。
首先在緒論部分，本論文的研究背景及動機、方法及目的、關於凹版印刷的研究綜述以及本論文研究的主要內容和框架進行分析。然後分析了凹版印刷品質相關的概念及理論，接著主要分析個案公司凹版印刷品質控制的現狀以及凹版印刷產品主要存在的品質問題。凹版印刷主要存在的品質問題包括：背膠和溶劑殘留、拖線、晶點缺失、墨點污染和色差。提出凹版印刷品質控制的方法和對策。研究方向會以 :
一 .以印刷品質不良導致浪費各項成本為改善目標
二 .以印刷人員教育訓練及分級制度
三 .制定印刷標準化作業流程
為了堅守效率與品質的穩定且可靠的產品，依據 PDCA的規劃（Plan）、執行（Do）、查核（Check）與行動（Action）的管理手法可被應用於持續推動個案公司效率與品質等各方面的改善。本研究針對此案例某包裝公司，透過各種改善方法不論是 PDCA 重點是在作廠內品質良率改善，所以本論文從印刷線的良率提升及節省工時等方向著手。

With extensive application of Intaglio printing and continuous improvement of Intaglio printing techniques, the quality demand for Intaglio printing products has become increasingly higher. Although many studies have been conducted to address test and control of Intaglio printing quality, there is still a lack of professionals specializing in printing quality control in Taiwan. For a better control of Intaglio printing quality, based on the current development and existing problems in the Intaglio printing industry, this study designed a quick and effective coping measure to improve the printing quality and yield rate.
In the introduction section, the background, motivation, method, and objectives of this study, related studies, and the composition of this study were first described. Later, the concepts and theories about Intaglio printing quality were introduced. The concept of Intaglio printing, the meaning of printing quality, and control of Intaglio printing quality were covered. Next, the current quality control measures for Intaglio printing and the major quality problems in Intaglio printing were analyzed. The major problems included residual adhesives and solvents, drag outs, spherulite defect, ink splash, and color difference. For these problems, this study proposed quality control methods and coping measures.
1. Abusing various costs due to poor printing quality as an improvement goal
2. Education training and grading system for printing staff
3. Develop a printing standardization process
To ensure efficiency and quality stability of Intaglio printing, the four-step PDCA management method (i.e. Plan, Do, Check, and Action) can be applied. This study used a packaging company as an example and used various approaches, including PDCA was intended to mainly address the yield rate of company’s products. Improving the yield rate and saving the operation time in printing were the primary focuses of this study.

目錄

摘要…............................................................................................................................................. i
Abstract .......................................................................................................................................... ii
致謝辭.............................................................................................................................................iii
目錄.................................................................................................................................................iv
表目錄...........................................................................................................................................vii
圖目錄.........................................................................................................................................viii
第一章 緒論....................................................................................................................................1
1-1研究背景........................................................................................................................... 1
1-2研究動機............................................................................................................................1
1-3研究目的...........................................................................................................................2
1-4研究內容及架構................................................................................................................3
第二章 文獻探討............................................................................................................................6
2-1印刷分類............................................................................................................................6
2-2凹版印刷文獻探討............................................................................................................7
2-3凹版印刷的原理...............................................................................................................9
2-4 PDCA 相關文獻及理論探討...........................................................................................9
2-5企業運用 QC Story 的管理方法...................................................................................10
2-6企業運用PDCA的管理方法.........................................................................................12
第三章 研究方法.........................................................................................................................15
3-1 問題解決QC Story.........................................................................................................15
3-2 8D 問題解決法...............................................................................................................17
3-3 QC Story 和 8D 的比較................................................................................................18
3-4 PDCA 循環（PDCA Cycle）.........................................................................................18
3-5PDCA 問題解決的思考模式.........................................................................................20
第四章 個案分析興研究..............................................................................................................21
4-1個案公司背景及產品介紹..............................................................................................21
4-2 Plan階段: 主題選定.......................................................................................................21
4-3 Plan階段: 現況掌握(改善前資料及數據收集完整) ...................................................22
4-3-1印刷品質不良以致浪費各項成本.......................................................................24
4-3-2印刷人員分級制度...............................................................................................25
4-3-3印刷標準化作業流程...........................................................................................26
4-3-4預防措施系統.......................................................................................................29
4-4 Plan 階段: 分析現狀、找出問題..................................................................................35
4-4-1 印刷品質不良以致浪費各項成本......................................................................36
4-4-2 印刷人員分級制度..............................................................................................37
4-4-3 印刷標準化作業流程..........................................................................................38
4-4-4 預防措施系統......................................................................................................38
4-5 Plan 階段: 針對主要原因，制定措施計劃..................................................................39
4-6 DO階段: 執行、實施計劃............................................................................................40
4-6-1 印刷品質不良以致浪費各項成本......................................................................40
4-6-2 印刷人員分級制度..............................................................................................44
4-6-3 印刷標準化作業流程..........................................................................................45
4-6-4 預防措施系統 ....................................................................................................46
4-7 Check階段: 檢查計劃執行結果....................................................................................46
4-7-1 印刷品質不良以致浪費各項成本......................................................................46
4-7-2 印刷人員分級制度..............................................................................................48
4-7-3 印刷標準化作業流程..........................................................................................48
4-7-4 預防措施系統 ....................................................................................................50
4-8 Action 階段: 總結整體改善成效，制定標準化..........................................................50
4-8-1 印刷品質不良以致浪費各項成本......................................................................50
4-8-2 印刷人員分級制度..............................................................................................51
4-8-3 印刷標準化作業流程..........................................................................................51
4-8-4 預防措施系統......................................................................................................51
第五章 結論與建議......................................................................................................................52
5-1結論..................................................................................................................................52
5-2建議..................................................................................................................................52
參考文獻........................................................................................................................................54
參考網址........................................................................................................................................55

1. 朱文玲 (2015)，以 QC STORY 改善客製化系統開發流程之研究 -以某半導體廠為例，國立清華大學工業工程與工程管理學系碩士論文。
2. 吳承諺 (2010)，應用品管歷程(QC Story)於有害物質流程管理系統建置之研究-以封裝
3. 狩野紀昭、簡春樁 (2005)，「課程達成型 QC Story」，中衛發展中心。
4. 陳正哲 (2012)，應用 QC-Story 改善玻璃基板之刮傷，逢甲大學工業工程與系統管理學碩士論文。
5. 湯福光 (2015)，以品質機能展開結合 PDCA 循環改善車用電子零件生產模式之研究-以某 IC 載板廠為例，國立清華大學工業工程與工程管理學系碩士 論文。
6. 簡禎富( 2017)，決策分析與管理(二版)出版社雙葉書廊有限公司。
7. 蘇朝墩 (2017)，全面品質管理課程講義，國立清華大學。
8. 蘇朝墩 (2010)，品質管理(初版)出版社前程文化事業有限公司。
9. 蕭舜元 (2006)，QC 改善履歷及精實六標準差在改善活動方法上之整合及活用，國立交通大學工業工程與管理組碩士論文。產業為例，國立清華大學工業工程與工程管理學系碩士論文。
10. 何應欽 編譯(2015)作業管理 出版社華泰文化事業股份有限公司。